Welcome

Welcome to Ingugu shop.

All items are made of best quality 100 % baby alpaca wool from Peru.

Here you can find knitted garments for babies and children up to 3 years and accessories like hats and scarves for woman.

Dress up in Eco friendly, silky soft and warm clothes!

Payments

We accept PayPal as well as credit cards payment.
If question appears, please contact me: info@ingugu.com

Shipping

The item you buy will be shipped after your payment received and time needed to complete Your order.
We knit using manual knitting machines, wash it and finish it mainly by hand. Some of listed items are made to order so it takes from 2 to 10 days to make it for you.

Please let me know if you need your order more quickly for any reason.

We ship via Lithuanian Post as Registered Priority Mail and we'll provide you with tracking information.
To EU countries it usually takes 3-7 days to arrive.
To the rest of the world (USA, Australia and other) it takes about 2-3 weeks to arrive.

Unfortunately there are major delays during Holidays season, starting from the end of November.

For additional cost we ship via DHL Express ( delivery in 2 days). For that you should choose to ship via DHL while purchasing. In this case please write your telephone number and email in notes section or send me a message.

Duties and custom charges are costumers responsibility.

Refunds

We will do our best for our customer to be happy so please make sure the garment you are buying is the right size. We can provide you with exact measurements so you could be 100% secure you've chosen the right size.
Returns are accepted within 7 days from the delivery date. To process a return, message us with the order details and the reason for return. Please wait for an email confirmation and instructions from us prior to returning the items.
Shipping cost is nonrefundable.
If problems appear please contact: info@ingugu.com

Legal imprint